Experience
Where I've worked
Pick a role in the bar at the top to highlight the lines that matter for it.
Lauren Group
Apr 2025 – Mar 2026Data Visualisation Engineer II · analytics vendor, client-facing
Skoda Auto Volkswagen IndiaApr 2025 – Mar 2026
Sales, warranty and operations reporting
- Defined 100+ governed KPIs with sales, finance and ops leads.
- Showed where orders stalled between order, wholesale and billing.
- Cut query time 30–40% and refresh windows 40–60%.
- Profiled ~4M rows a month for duplicates and broken keys.
- Built the case that won funding for automated reporting.
Sentry Management SolutionsJan – Mar 2026
Transport operations reporting
- Cut investigation time 65% with scorecard-to-record drill-through.
- Halved ad hoc requests by moving repeat questions to self-service.
- Cut rework 35% by clarifying requirements before build.
- Ran UAT and source reconciliation before every release.
Hexagon AB
Feb 2024 – Jan 2025Data Analyst · customer and commercial analytics
- Built churn models whose retention actions cut churn 18%.
- Segmented customers into 3 profiles; engagement rose 25%.
- Ran A/B tests and statistical analysis on marketing initiatives.
- Brought time-to-insight down from 5 days to 3.5.
- Basket analysis behind cross-sell offers; average order value up 12%.
McDonald's UK
May 2023 – Apr 2024Customer Experience & Service Assistant · customer-facing service and team coordination
- Welcomed and looked after customers every shift, answering their questions and resolving escalations quickly and calmly.
- Shared daily performance findings with regional leadership, which helped improve service delivery.
- Explained operational issues in plain language to kitchen, front-of-house and management teams.
- Set shift priorities for a mixed team and stayed accurate under pressure and tight deadlines.
- Trained new starters on systems and service standards, helping them work independently sooner.